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SHIPPING POLICY

The transport of the items purchased on tomyracing.com will be carried out through a courier company, except for accessories and mods that, being cheaper products, will be made by Post by certified package.

The delivery times are detailed in the description of each product, these deadlines are indicative, but generally this period will not be exceeded. Delivery times may vary depending on the specific circumstances of each order, such as the shipping method or shipping area. Also, in exceptional circumstances, this period could be altered by extraordinary incidents in the carrier or by difficulties in the delivery of the goods.

To avoid incidents in the delivery (wrong addresses, inability to find someone at home etc.), it is essential to fill in the corresponding form correctly. If the package cannot be delivered due to an error in the data of the shipment or a lack of data that makes the courier can not find the recipient, the additional costs of the return and new shipment will be borne by the recipient.

The responsibility of tomyracing.com is limited in cases of force majeure (strikes, adverse weather events that prevent normal traffic by land, sea or air, ...). In these cases, orders will be delivered as soon as possible, and the deadlines indicated above will not apply.

Delivery times depend on the order and shipping management time, which may vary depending on the distribution network provided by the transport agencies in each region. At the time of delivery the Customer must not make any payment.

tomyracing.com assumes no responsibility for the consequences of possible shipping delays.

Our carriers try to deliver up to 2 times to the address provided by the customer, during working hours from 9 to 18 hours. It is the customer's responsibility to be present at the delivery address provided to tomyracing.com.

In case of not locating the recipient in the place indicated in the order, the transport agency leaves a warning note with a telephone so that you can specify the exact date, time and place of the second delivery attempt and, failing that, it will perform the next business day. If after this the delivery is not achieved, the carrier will return the package to origin, and the recipient will have to pay the costs derived from the return and the costs of the new shipment.

RETURN POLICY

Two types of returns are accepted:

1. Return for defective product.

In this case our company will bear the costs of collecting and shipping the new product that will be of the same nature as the one collected. For this, the client must communicate to tomyracing.com within seven days of receiving the article, through the support of the web at the address https://tomyracing.com/index.php?module=support, the Following data:

  1. Reference and order date
  2. Item name/s and price
  3. Reason for return
2. Return for lack of conformity with the product.

In contracts where the sale is carried out at a distance, the consumer has the right for seven days from receipt of the product to return it if it does not satisfy him. In this case, the costs of collecting and returning the product will be borne by the customer who must send the order through a courier company or by certified Post. No refunds will be accepted freight collect.

Products must be returned in their original condition, without having been used or damaged, in their original packaging.

In order for this return to take place, the customer must provide us with the following information within seven days of receiving the order through the web support at https://tomyracing.com/index.php?module= support

  1. Reference and order date
  2. Item name/s and price
  3. Reason for return

The refund of the amount will be carried out once confirmed that we have received the product in perfect condition. After seven days from the receipt by the customer of the merchandise, he will not be entitled to a refund or refund of the amount paid.

For any incident related to the return of items from our online store you can contact us through the web support at https://tomyracing.com/index.php?module=support